No install on any machine
QA, support, a customer success colleague or a founder on a locked-down laptop can all record without a software request.
Show, do not describe
Record the bug instead of describing it.
Thirty seconds of screen beats a paragraph nobody can reproduce. Record what happened, paste the link into the ticket, and move on.
Start recording for freeNo installLink in any trackerFree
Written bug reports lose the details
By the time a bug is written down, most of the useful evidence is gone: the exact order of clicks, the state the page was in, how long it hung, the message that flashed and vanished. What is left is a sentence that starts with "sometimes when I", and a developer who cannot reproduce it.
A recording keeps all of it. The person triaging sees the same thing you saw, in the same order, at the same speed, and can usually tell within twenty seconds whether it is a real defect or a stale cache.
That is the whole pitch: fewer round trips, fewer tickets closed as not reproducible, and no meeting to demonstrate something that takes half a minute to show.
How to record a useful bug report
Reproduce it once, on camera, with narration.
- 1
Get to the step before
Set the page up so you are one action away from the bug, then start recording. Nobody needs the two minutes of navigation.
- 2
Reproduce it and say what you expected
Do the thing, wait for the failure, and say out loud what you expected instead. That sentence is often the whole ticket.
- 3
Paste the link into the ticket
Add the link to Jira, Linear, GitHub or a Slack thread. Anyone on the team can open it without an account.
Why it works for engineering teams
Anyone can open the link
The developer picking up the ticket does not need a Rekkko account, so the evidence never gets stuck behind a login.
Trim to the moment
Cut everything except the reproduction, so the recording is twenty focused seconds instead of three rambling minutes.
What to include, and what to leave out
Worth including: the URL in the address bar, the browser console if the bug is technical, the failing state left on screen for a couple of seconds, and one sentence about what should have happened.
Worth leaving out: real customer data, anything on an internal dashboard next door, and your inbox. Share a single tab or window rather than the whole screen and most of that risk goes away. If the recording does contain something sensitive, put a password on the link or set it to expire.
The honest limits
Better you read this here than find out halfway through a recording.
- Free includes 100 videos of up to 10 minutes each, kept forever. Founding Member includes unlimited videos of up to 2 hours each.
- A single recording can be up to 2 GB. Long recordings at high resolution get there faster than you would think.
- Recording works in desktop browsers only. Phones and tablets can watch, but not record.
- You need a free account to record. The people you send the link to need nothing at all.
FAQ
Questions from engineering and support
Can I record the browser console?
Yes. Open developer tools before recording and share the window, so the console errors are in the video alongside the failure.
Can a customer send me a recording?
Recording needs a free account, so for external reporters it is usually simpler for your team to reproduce and record it.
Does the link work in Jira, Linear or GitHub?
Yes. It is an ordinary link, and it opens in any browser without an account.
Can I show a long intermittent bug?
Yes. Record for up to 10 minutes on Free or 2 hours on Founding Member, then trim to the moment it failed so the ticket stays watchable.
Can I control who sees a recording?
Yes. Add a password, set an expiry date, or disable the link, which stops playback for everyone immediately.
Can I see whether the developer watched it?
You can see view counts and how much was watched on each recording in your library.
Does it capture audio from the app?
Sound from a shared tab can be included. For anything else, narrate with your microphone.
Ready to record something?
It runs in your browser. Nothing to install, no card, and the link works for anyone you send it to.
Start recording for free